Company in a smartphone: a mobile application for DTEK employees

DTEK One Click is an initiative aimed at introducing modern digital solutions for all DTEK Group employees, including those who do not have access to a PC. One of the key areas of the program is the development of a mobile application that provides access to HR services, corporate information and self-service 24/7.

The project was implemented with the support of MODUS X, a Ukrainian IT company responsible for the development, implementation and support of digital solutions for business.

Problem

Prior to the launch of the DTEK One Click program, the company had a mobile application for employees that had a number of significant limitations that made it difficult to use in practice:

• Inaccessibility for most employees
• 70% of DTEK Group's employees work in production and do not have corporate accounts due to the specifics of their work, which was a prerequisite for authorization in the application and, accordingly, access to corporate services. 
• Employees did not have alternative ways to log in to the application and access services, making the corporate mobile platform very limited for the target audience. 
• Lack of integration into business processes
• The application was not integrated with key corporate document management systems, which limited its capabilities as a working tool; the monthly number of active users of the mobile application was around 100.

The key task of updating a mobile application

To create a modern mobile application that will become a convenient, accessible and indispensable working tool for all employees and provide access to all key services, allow them to receive news and information from the company, work with documents 24/7/365 regardless of their location.

Solution

As part of the mobile application update, the MODUS X team, together with DTEK, has implemented a new modern product that is available to all company employees. DTEK Service was the initiator of the project and the business customer.

Developed a strategic vision for the mobile application

• The key areas of the application's development were identified, focused on eliminating existing limitations, ensuring accessibility, expanding functionality, and improving user experience. 
• We plan to integrate the application with key workflow processes to make it a full-fledged working tool.

Expanded authorization options in the application

• New authorization methods were introduced: personal mobile phone number and Diia. Signature, which made it possible to provide access to the application to all employees, including those who did not previously have corporate accounts. This has significantly increased user coverage.

Improved user experience

• The app's design and interface were completely redesigned, with a modern, attractive look and intuitive navigation. 
• New services have been developed to meet the real needs of employees, increasing their convenience and functionality.

Update key services

• Payroll: the service has been completely updated, with the ability to view detailed information on accruals and deductions with the ability to download information in PDF. This service is currently the most popular among employees. The functionality of payslips for part-time employees has also been created. 
• Vacations: the service has been completely updated, with the ability to view vacation limits both for the main position and for part-time employees. It is also possible to apply for all types of vacations in accordance with Ukrainian legislation without any paperwork. 
• Insurance: the service has been updated to allow you to view information about your medical policy and submit claims for reimbursement of medical expenses (for those insured with TAS). 
• News: the service has been updated, integration with the corporate news portal has been improved, and employees can view corporate news both for DTEK Group and individual companies. 
• Live broadcasts: we introduced functionality for holding direct lines with the company's management with the ability to ask questions live. 
• Podcasts: the Vimeo video service was integrated for easy distribution of video and audio content. 
• Polls: A service for organizing and conducting polls with the ability to target the target audience has been developed. 
• In addition, the application allows you to arrange and approve a remote work schedule, approve a business trip request, contact technical support, and much more.

Innovative features and integration

• A pilot project was launched to sign EDS contracts from the internal Quantum Echo system directly in the application, which allowed for quick and convenient 24/7 signing of documents from any location via
• A unified EDS signing system is being developed that will allow signing any EDS documents from various systems, such as Vchasno, Medok, etc., without the need for authorisation or work in the interfaces of these systems. 

Thanks to the implemented changes, the mobile application has already become an accessible, user-friendly tool integrated into the corporate ecosystem and filled with useful services that meet the needs of employees.

Synergy of business and IT in project implementation

The implementation of the DTEK One Click program was made possible by effective cooperation between business customers and IT specialists. The success of the project was based on a deep understanding of business needs and the ability of the IT team to quickly adapt to these requirements. 

Key aspects of interaction

• Strategic project management: business leaders defined the main goals and priorities, while the IT team transformed these requirements into technological solutions. 
• Integration of business processes: the application was designed to become part of the company's ecosystem, providing automation of documents, communications, and personnel management. 
• Management involvement: live broadcasts and news integration allowed for open communication between management and employees. 
• Focus on the end user: the business provided feedback from employees, which allowed the IT team to implement features that really facilitate daily work processes.

The results of this cooperation:

• creation of a modern tool that combines the needs of business and technology; 
• ensuring transparent communication at all levels; 
• increasing the efficiency of business processes through technological solutions that meet real challenges.

Implementation results

Increase in the number of active users:

• In the 12 months since December 2023, the number of monthly active users (MAU) has increased from 522 to 25 thousand.
• This indicates a significant increase in employee engagement and demand for the application as a tool for work and interaction.

Engagement of production workers:

• More than 65% of active users are production specialists who previously did not have access to corporate services.
• Thanks to the introduction of new authorization options, the app has become available to all employees.

Improved service delivery speed:

• Most key services are now available online, allowing employees to order and receive them without having to visit the office in person.
• This significantly reduces time costs, increases productivity and convenience for employees, who can resolve organizational and administrative issues at their convenience.

Expansion of communication channels:

• The upgrade includes new features such as live broadcasts with the company's management and podcasts, which has expanded access to information and communication for all employees.
• This has resulted in a more transparent interaction between management and employees, which helps to increase trust and engagement.

Increased access to corporate services: ‍

• An intuitive interface and easy navigation allow employees to quickly find the information and services they need.
• Thanks to integration with business processes, the app has become not only an information tool, but also a working tool that facilitates the performance of daily tasks.